Warranty Information

All our hardware products come with comprehensive warranty coverage for your peace of mind.

Standard Warranty

Every hardware product purchased from EPOS Associates includes a standard 2-year manufacturer warranty covering defects in materials and workmanship.

Coverage for any manufacturing defects in materials or workmanship.

Replacement of failed components under normal operating conditions.

We will repair or replace defective items at no charge during the warranty period.

Damage caused by drops, spills, or physical impact.

Damage caused by exposure to liquids or excessive moisture.

Damage resulting from unauthorised repairs or modifications.

Cosmetic wear from regular use, including scratches and scuffs.

Need longer coverage? Extended 3-year and 5-year warranty plans are available for purchase at checkout or by contacting our sales team.

Contact our support team with your order number and a description of the issue. We'll guide you through the claims process.